Privacy Policy

1Introduction

This Privacy Policy ("Policy") is published by nos4d ("we", "us", "our", "the Company"), the operator of the online gaming platform accessible at https://nos4d.asia. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

nos4d serves players across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout the country. In providing our services — which include online casino games, sports betting markets, 4D lottery-style draws, and related gaming products — we necessarily process certain categories of personal data about our registered players and website visitors.

We take our obligations in respect of data privacy seriously and are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. Please read this Policy carefully. By accessing the nos4d Platform and registering an account, you acknowledge that you have read and understood this Policy.

2Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject"), including but not limited to a person's name, identification number, location data, or online identifier.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, nos4d.
• "Data Processor" means any third party that processes personal data on behalf of nos4d, such as payment service providers and identity verification partners.
• "Player" / "User" means any individual who registers an account with or accesses the nos4d Platform.
• "Platform" means the nos4d website, mobile interface, and associated gaming services.
• "KYC" means Know Your Customer — the process by which nos4d verifies the identity and age of Players.
• "Cookies" means small data files placed on a user's device by a website for the purposes of session management, analytics, or personalisation.

3Data We Collect

nos4d collects personal data that falls into the following categories. The specific data collected in each category is limited to what is necessary for the stated purpose:

3.1 Identity & Contact Data

This includes information you provide when registering your account or completing KYC verification:

3.2 Financial & Transaction Data

This includes data relating to deposits, withdrawals, and gaming activity on the Platform:

3.3 Technical & Usage Data

Automatically collected when you use the Platform:

3.4 Communications Data

Records of communications between you and nos4d's customer support team, including live chat transcripts, email correspondence, and any supporting documentation you provide in relation to support queries or disputes.

4How We Collect Your Data

nos4d collects personal data through the following channels:

• Direct provision: Data you provide when creating your account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or completing any other form or process on the Platform.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access and interact with the Platform.
• Third-party sources: Identity verification data received from KYC/AML service providers who cross-reference information you supply against official data sources. Payment processing data received from payment service providers including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank in connection with deposit and withdrawal transactions.
• Fraud prevention databases: Where nos4d has a legitimate interest in verifying that you are not a subject of regulatory sanctions or previous fraud activity, we may cross-reference your data against relevant databases.

5Legal Basis for Processing

nos4d processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you — specifically, to operate your account, process deposits and withdrawals, deliver gaming services, and provide customer support.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing carried out in pursuit of nos4d's legitimate business interests, such as fraud prevention, platform security, improving our services, and responsible gambling monitoring — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent to process personal data for specific purposes (such as direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6How We Use Your Data

nos4d uses the personal data we collect for the following purposes:

• To create, manage, and maintain your Player Account;
• To process deposits, withdrawals, and other financial transactions via approved Malaysian payment channels;
• To conduct KYC identity and age verification to ensure all players are aged 21 or above and to comply with AML obligations;
• To deliver and personalise gaming services, including displaying recommended games based on your activity history;
• To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct as defined in our Terms & Conditions;
• To provide customer support and respond to your enquiries and disputes;
• To monitor and enforce responsible gambling obligations, including administering deposit limits and self-exclusion requests;
• To communicate with you about your account, security alerts, and material policy updates;
• To comply with our legal and regulatory obligations under applicable law;
• To analyse platform usage patterns in aggregate, anonymised form to improve the nos4d player experience.

7Data Sharing & Disclosure

nos4d does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment service providers: We share transaction data with payment processors (including DuitNow, FPX gateway operators, eWallet providers such as Touch 'n Go and Boost, and local banking partners) to the extent necessary to execute your deposit and withdrawal instructions.
• Identity verification providers: We share identity and document data with licensed KYC/AML service providers to verify your identity and age in compliance with our regulatory obligations.
• Technology and hosting providers: We engage third-party service providers for cloud hosting, cybersecurity, and platform infrastructure. These parties act as data processors on our behalf and are bound by data processing agreements that restrict their use of your data.
• Regulatory and law enforcement authorities: Where required or permitted by applicable law, nos4d may disclose personal data to government agencies, regulators, tax authorities, or law enforcement bodies.
• Fraud prevention networks: nos4d may share data with fraud prevention organisations and gaming industry self-regulatory bodies where this is necessary to protect the integrity of our platform and the interests of legitimate players.

Where personal data is transferred to or processed by a third party outside Malaysia, nos4d takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian data protection law.

8Cookies & Tracking Technologies

nos4d uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that help us deliver a functional and personalised experience. The categories of cookies used on the nos4d Platform are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. You cannot opt out of these without impacting Platform functionality.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and display settings.
• Analytics cookies: Used to collect aggregate, anonymised information about how visitors use the Platform, enabling us to improve performance and usability. These cookies do not identify you individually.
• Session timeout cookies: Used in conjunction with responsible gambling tools to track session duration and trigger session time reminders where you have opted to enable them.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. nos4d does not use cookies to serve third-party advertising.

9Data Retention

nos4d retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, regulatory, or reporting obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a period of no less than five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• KYC documentation: Retained for a period of five (5) years following the end of the business relationship or the date on which the document was last used for verification purposes, whichever is later.
• Customer support communications: Retained for a period of two (2) years following resolution of the relevant support interaction, unless the subject matter involves a formal dispute or regulatory enquiry, in which case records may be retained for longer.
• Technical and usage logs: Retained for up to twelve (12) months for security and performance monitoring purposes, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted, destroyed, or anonymised so that it can no longer be associated with an identified or identifiable individual.

10Data Security

nos4d implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and the nos4d Platform;
• Encryption at rest for sensitive personal data stored on nos4d servers;
• Access controls and role-based permissions ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role;
• Multi-factor authentication for internal systems containing personal data;
• Regular penetration testing and vulnerability assessments conducted by qualified third-party security specialists;
• Incident response procedures for the detection, containment, and reporting of data security incidents.

11Your Rights

Subject to applicable law and certain exceptions where nos4d has overriding legal obligations (such as AML record-keeping requirements), you hold the following rights in respect of your personal data:

To exercise any of the above rights, please submit a request in writing to [email protected]. nos4d will respond to all valid requests within thirty (30) calendar days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

nos4d may require you to verify your identity before processing a data rights request to ensure the security of your personal information.

12Children & Minors

The nos4d Platform is strictly intended for adults aged 21 years and above. nos4d does not knowingly collect personal data from individuals under the age of 21. Our KYC verification procedures are designed to identify and prevent account registration by underage individuals.

If nos4d becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the nos4d Platform, please notify us promptly at [email protected].

13Updates to This Policy

nos4d reserves the right to update or amend this Privacy Policy at any time. Where changes are material — that is, where they substantially alter the way in which we collect, use, or share your personal data — nos4d will provide at least fourteen (14) days' prior notice via the email address associated with your registered account or through a prominent notice published on the Platform.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically to remain informed about our data processing practices. Your continued use of the nos4d Platform following the publication of any updated Policy constitutes your acknowledgement of the revised terms.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact nos4d's data privacy team using the details below.

nos4d serves players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. This Policy applies to all registered players and website visitors regardless of their geographic location within permitted territories. If you are dissatisfied with nos4d's handling of your personal data or our response to a data rights request, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

For questions about responsible gambling tools, self-exclusion, or deposit limits, please visit our Responsible Gambling page. For general terms of service queries, please refer to our Terms & Conditions.